Eterna Wellness Aesthetic Clinic
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Whether you’re seeking rejuvenating facials, age-defying therapies, or revitalizing skincare routines, we’re here to guide you at every step. Experience aesthetics and the science of skincare at Eterna Wellness Aesthetic Clinic.
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Frequently Asked Questions
Have questions about our treatment and process? Find quick answers to some of the most common inquiries we receive.
1. How do I schedule a consultation or appointment?
Appointments can be booked through the clinic’s online booking system. Alternatively, you can contact the clinic directly via phone or email to schedule a consultation. The clinic is located at 15 Percy Street, 2nd floor, London, W1T 1DS. They offer flexible hours, including evenings and weekends, to accommodate various schedules.
2. What should I expect during my first visit?
During your initial consultation, a qualified practitioner will assess your individual needs and discuss your desired outcomes. Based on this assessment, a personalized treatment plan will be created. This is also an opportunity to ask any questions you may have about the procedures, recovery times, and expected results. The clinic emphasizes clear communication to ensure clients are fully informed and comfortable with their treatment choices.
3. Are the treatments safe and who performs them?
Yes, all treatments are performed by highly trained and certified professionals. The clinic’s lead practitioner, Carla, is an Advanced Nurse Practitioner registered with the Nursing & Midwifery Council. She has extensive experience in clinical settings such as Emergency Department, Major Trauma, Orthopaedics, and Primary Care. Carla has also completed a Master’s Degree in Advanced Clinical Practice and holds Independent Prescribing Qualifications. The clinic adheres to strict safety protocols and uses high-quality products to ensure the best outcomes for clients.
4. What are the clinic's policies regarding appointments and cancellations?
The clinic has a strict 48-hour cancellation policy. A £100 deposit is required to secure your booking, which will be deducted from the price of your treatment. Confirmation reminders are sent one week prior to your appointment, and clients are expected to confirm their attendance. If a client arrives more than 15 minutes late without prior contact, the appointment may be forfeited, and the deposit will be lost. Additionally, children are not permitted on the premises due to health and safety reasons, as specialized equipment is used during treatments.